Corporate

Information Security Policy

The scope of the Information Security Management System represents the area where information security risks will be evaluated and addressed in accordance with risk management approach. ISMS covers network / system / operating management services located within defined boundaries and used in the management, auditing, monitoring, and improvement of information processing activities used in the delivery of services provided by Net Call Center, and planning, implementation, review, and taking measures related to these activities.

In this direction, the purpose of our ISMS Policy is;

To protect our company's information assets against all kinds of threats that may occur from inside or outside, knowingly or unknowingly, to provide access to information as required by business processes, to meet legal regulatory requirements.
To ensure the continuity of the three basic elements of the Information Security Management System in all activities carried out.
Confidentiality: Prevention of unauthorized access to important information.
Integrity: Demonstrating that the accuracy and integrity of information is ensured.
Accessibility: Demonstrating the accessibility of information to those authorized when necessary.
To be concerned with the security of not only data kept in electronic environment but also all data in written, printed, verbal and similar environments.
To raise awareness by providing Information Security Management trainings to all personnel.
To report all actual or suspicious vulnerabilities in Information Security to the ISMS Team and to ensure that they are investigated by the ISMS Coordinator.
To prepare, maintain and test business continuity plans.
To identify current risks by conducting periodic evaluations on Information Security.
To review and follow up on action plans as a result of evaluations.
To prevent all kinds of disputes and conflicts of interest that may arise from contracts.
To commit to meeting business requirements for information accessibility and information systems.

Our Values

Our values that combine and integrate our corporate culture, in-company service and quality understanding:

Quality Service

To provide quality service while learning and developing, to prioritize employee satisfaction.

Development Focus

To be development-oriented while adapting to technological changes in the sectors we serve.

Quality Focus

To be quality-oriented while using effective communication channels efficiently and correctly.

Reliability

To be a secure institution based on respect.

Energy

To live by learning, sharing and having fun, to reflect our energy to our work.

Future Focus

To take care that our plans are future-oriented.

Efficiency

To be efficiency-oriented while reaching our goals.

Customer Satisfaction

Net Call Center's understanding of "Customer Satisfaction" is the continuous improvement of our customers' experience with our services and the continuous increase in the value we provide to our customers.

NET CALL CENTER, with the effective operation and sustainability of "Customer Satisfaction", which is the main purpose of the services we offer;

To commit to handling customer complaints meticulously with a transparent and responsible complaint handling process that allows our customers to easily reach our company in case of any complaint.
To continuously improve and make sustainable the ability to resolve complaints in a consistent, systematic and responsible manner that satisfies the complainant and the organization.
To increase the company's ability to identify and eliminate the causes of complaints and improve the quality of services provided.
To develop a customer-focused approach to encourage all our employees to improve their abilities to work with customers in resolving complaints received by us.
To aim to gain a solid foundation for continuous review and analysis of customer complaint resolution and process improvements.

In order for complaints to be handled effectively in the customer satisfaction management system, Net Call Center;

Transparency

Clearly explains to customers how and in what way complaints can be reported.

Accessibility

Allows customers to easily express their complaints at any time.

Responsiveness

Informs the customer about what stage the complaint is at and what has been done about the complaint.

Objectivity

Evaluates complaints fairly and impartially, regardless of who the complainant is.

Cost-free

Has a structure that will not impose any burden on the complainant regarding their complaint.

Confidentiality

Keeps the identity of the complainant confidential, except for showing the seriousness of handling the complaint.

Accountability

Can provide explanations in case of any need regarding the complaint.

Customer-focused

Is aware that the customer is at the focal point of every activity performed.

Net Call Center plans the process of handling complaints made to maintain and increase customer satisfaction and works in accordance with these plans. In order to ensure that this process works effectively and efficiently, the Customer Satisfaction process defined within the Customer Satisfaction Quality Management System is designed in a way that our company can achieve its goals and is followed up with reports prepared at regular intervals. As Net Call Center, we consider positive and negative feedback, complaints, and dissatisfactions from our customers as continuous improvement tools. We continue to improve our company and its position in the sector; we increase our competitive power.